Pursuant to the reactivation of certain activities on the basis of the Decision on the Adjustment of Measures for the Organization of Activities of Travel Agencies, it is recommended to act in accordance with the following recommendations.
1.
Travel agencies branches
1.1. Entrance and work area
·
Visible notices. A notice informing
about the obligation to adhere to general hygiene and physical distancing
measures must be placed in a visible location, before or immediately after
entry, for all employees or customers who are entering the branch office.
·
Hand disinfection. A dispenser
containing an alcohol-based disinfectant in a concentration of no less than
70%, or another hand disinfection agent with proven virucidal effect, should be
available to customers at the entrance to the branch office, as well as on the
counters, along with a clearly visible notice of the obligation to disinfect
hands upon entry.
·
Ventilation. All rooms need to be
regularly ventilated. The use of air conditioning units and heating should be avoided.
·
Cleaning and maintenance. Surfaces which
are touched often, such as POS terminals, cash registers, computers, door
handles, handrails and other surfaces which the clients frequently touch, have
to be regularly cleaned and disinfected.
·
Sanitary facilities. It is necessary to
ensure more frequent cleaning, disinfection and ventilation of sanitary
facilities. Clients who use the toilet in the branch need to be provided with
hand disinfection and proper hygiene.
1.2. Protecting employees and clients
·
Monitoring the health of employees by daily body temperature measurements.
Before coming to work, all employees must measure
their body temperature at home during the morning hours and will not come to work if the temperature reading
is higher than 37.2 C and/or if they are experiencing respiratory problems. In
the event of elevated body temperature and/or respiratory problems with or
without elevated body temperature, the employees will call their employer and
competent family physician, and will not come to work until the cause for the
respiratory problems and/or elevated body temperature is
ascertained.
·
Number of employees. The smallest
possible number of employees should be present at the branch office at the same
time. If possible, work should be organized in two shifts in such a way that
there is a half hour interval between the first and second shift, which will be
used to clean and disinfect the premises and work surfaces.
·
Number of clients. The number of clients
in the branch office needs to be limited. After the allowed number of clients
enters the facility further entry is only possible after one of the clients
leaves, and in such a way that one client may enter for each client that has left.
·
Physical distancing. If possible, it is
necessary to ensure a physical distance of 1.5 m between the employee’s work areas, and if that’s not possible, it is necessary to ensure
the use of face masks. If possible, ensure a physical distance of 1.5 m between
employee and client while they are communicating.
·
Protective equipment. The staff should
use face masks, which cover the nose and mouth, while they are interacting with
a client, and they should also have at their disposal a disinfectant with which
they will regularly disinfect their hands. The employer is obligated to provide
face masks and disinfectants for the employees.
·
Contactless payment. Facilitate and
advise clients to use contactless payment. It is advised to move the POS
terminal and printer closer to the clients in order to maintain physical
distance between the employee and client during the entry of the PIN number and
invoicing. The POS terminals and printers have to be wiped down with a
disinfectant after each transaction.
2.
Passenger transport organized
by the travel agency
The
recommendations refer to the implementation of measures during passenger
excursions organized by the travel agencies during the coronavirus epidemic in
order to protect the crew and passengers, and with vehicle occupancy adhering
to the 1.5 m physical distancing measure.
2.1. Transport of passengers by buses, passenger cars or vans
·
Visible notices. A notice on the
obligation to adhere to physical distancing (every other seat should remain
unoccupied, passengers should sit diagonally behind each other - zig-zag),
wearing face masks and hand disinfectant must be placed at the entrance to the
means of transport. The agency is obliged to warn passengers before departure
that they are obligated to have their own masks, gloves and disinfectants, but
must also be able to provide them to the passengers if they
haven’t brought them. The agency is obligated to provide face masks and gloves
to its employees.
·
Hand hygiene. Whenever possible wash
your hands with soap and water for 20 seconds while traveling, and when this is
not possible, use disinfectants containing 70%
alcohol or other
hand disinfectant with proven virucidal effect. Hands have to be washed prior
to entering the vehicle, after leaving the vehicle, after cleaning the vehicle
or when the hands are visibly dirty, as well as in all other recommended
situations (after going to the toilet, before eating, before and after touching
your face, and similar). A disinfectant has to be available at the entrance to
the vehicle, and hands have to be disinfected when entering the bus (staff and
passengers).
·
Driver seat hygiene.
Maintain the cleanliness of the driver's
cab and your work environment
- the cab by
wiping down the surfaces daily, preferably several times a day, with a surface
disinfectant. Especially take care to wipe down surfaces which are frequently
touched, such as door handles, the wheel, dashboard and similar.
·
Driving with a face mask. If the face
mask is not preventing the driver from safely operating the vehicle, it’s
recommended that he should wear a face mask while driving. The face mask should
be changed regularly, and especially when it becomes damp and wet. The hands
should be washed with warm water and soap, or disinfected, before and after
removing the face mask. Used disposable masks are placed in garbage bags which
are placed in lidded bins.
·
Hygiene and air conditioning units, heating and ventilation units. The interior of a means of transport has to be regularly cleaned and
disinfected after each trip, during which special attention has to be given to
the passengers’ head and arm rests, door grab handles and windows. Passenger
space has to be regularly ventilated while staying at rest stops. The use of
air conditioning units and heating should be avoided. The general
recommendation is to ventilate
closed spaces by opening windows, and refrain from using ventilation systems.
When using ventilation systems, special attention should be given to the state
of the filters and maintaining the correct ratio of indoor air exchange rate.
The proper functioning of the ventilation and air exchange equipment has to be
checked. It is recommended to use ventilation with increased percentage of
external air which circulates into the system, and to not use recirculation
mode in order to encourage the exchange of air which reduces the concentration
of potentially infectious particles.
·
Contact with passengers. It is necessary
to maintain a physical distance of 1.5 m in
everyday
social contact
with passengers and other people. If the drivers are placing the luggage in the
luggage compartment, it is necessary that they disinfect their hands
afterwards.
2.2.
Boat excursions
·
Visible notices. It is necessary to
place a notice on the obligation of maintaining physical distance, to wear face
masks in the indoor areas of the tourist ship and disinfect hands when
boarding. The agency is obliged to warn passengers before departure that they
are obligated to have their own face masks, gloves and disinfectants, but also
to provide them if the passengers haven’t brought them. The agency is obligated
to provide face masks and gloves to its employees.
·
Hand hygiene. Whenever possible wash your
hands with soap and water for 20 seconds while traveling, and when this is not
possible, use disinfectants containing 70% alcohol or other hand disinfectant
with proven virucidal effect. Hands have to be washed before coming aboard,
after disembarking, after cleaning the ship or when the hands are visibly
dirty, and in all other recommended situations (after going to the toilet,
before eating, before and after touching your face and similar). The
disinfectant has to be readily available at the ship’s entrance, and hand
disinfection is necessary during boarding (staff and passengers).
·
Hygiene and air conditioning units, heating and ventilation units. The interior of a means of transport has to be regularly cleaned and
disinfected after each trip, during which special attention has to be given to
the passengers’ head and arm rests, door grab handles and windows. Passenger
space has to be regularly ventilated while idling at rest stops. The use
of air conditioning units and heating should be avoided. The general
recommendation is to ventilate closed spaces by opening windows, and refrain
from using ventilation systems. When using ventilation systems, special
attention should be given to the state of the filters and maintaining the
correct condition of the air exchange rate indoors. The proper functioning of
the ventilation and air exchange
equipment has to
be checked. It is recommended to use ventilation with
increased
percentage of external air which circulates into the system, and to not use
recirculation mode in order to encourage the exchange of air which reduces the
concentration of potentially infectious particles.
·
Contact with passengers. It is necessary
to maintain a physical distance of 1.5 m
in everyday
social contact with passengers and other people. If the drivers are placing the
luggage in the luggage compartment, it is necessary that they disinfect their
hands afterwards.
3.
Tour managers and guides
·
Health monitoring by daily body temperature measurements. Before starting work, all employees will measure their body
temperature during the morning hours, and will not start work if it is higher than 37.2 C and/or if they have respiratory problems. In the event of
elevated body
temperature and/or respiratory problems, with or without elevated body
temperature, the employees will call their employer and competent family
physician, and will not start work until the cause of the respiratory problems
and/or elevated body temperature is ascertained.
·
Contact with clients. While interacting
with passengers and other employees, it is necessary to maintain an appropriate
physical distance of 1.5 m and use a face mask which covers the nose and mouth.
Disinfectants should be available to tour managers/guides with which they will
disinfect their hands regularly.
·
Maintaining audio equipment. The tour
manager/guide is responsible for the collection, cleaning and disinfection of
wireless audio sets before and after every use.